Home Delivery
  • Plenty of delivery options to suit your busy lifestyle.
  • You can choose your delivery time when choosing City Courier service.
  • If you prefer you can collect your own goods from a Pick Up Point.
  • Regional customers can collect from the local Post Office.
  • Create your own truly personalised solution in My Orders.

 

How does it work:

Your internet shopping includes delivery to the address you indicated when you placed your order.

When processing your order we shall check your address details, but do take care to write the correct address, otherwise we shall not be able to complete the delivery.

For major cities our standard delivery service is by City Courier.

For smaller cities your shipment will be delivered to your local Russia Post Office.

If you wish to change the delivery address or make upgrades to your delivery service you can order additional delivery options on-line with KFS Express in My Orders.

You can personalise your delivery with the following Upgrade Options, all payable on-line in My Orders.

  • Delivery to a different home address;
  • Delivery to your work address;
  • Change of your contact phone number;
  • Delivery morning only;
  • Delivery afternoon only;
  • Delivery evening only;
  • Delivery to a Collection Point convenient to you.

 

Cost and charges:

Delivery to your home or local Post Office has been pre-paid during your shopping process.

Upgrade options where available are payable with full details in My Orders.

 

Delivery time for international parcels:

Goods will depart from origin country as soon as you have completed registration and formalities in My Orders.

Customs Clearance processes are computerised and efficient.

You can follow the status of your shipment in My Orders or using My Tracking.

Customers living in major cities will receive their goods normally within 15 days of placing their orders.

Customers living in regional towns will receive their goods at their local Post Office within 21 days of placing their orders.

 

Delivery time for domestic parcels:

You can follow the status of your shipment using My Orders.

Customers living in major cities will normally receive their shipments within 5 working days of placing their orders.

Customers living in regional towns will normally receive their goods at their local Post Office within 15 days of placing their orders.

These times may vary depending on availability of goods at your retailer and retailer processing time.

For full information contact your retailer.

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