Customs Clearance
  • Don’t be worried we have a straightforward customs process.
  • We will send you easy to follow instructions.
  • There will be no unexpected costs or delays.
  • We always focus on the careful handling of your goods.


How does it work:

At Moscow Airport our specialist customs agents arrange fast and trouble free customs clearance.

In order to import your goods into Russia we shall need to complete some Customs formalities on your behalf.

Goods with a value of less than 1000 euro can usually be cleared using the simplified clearance process and can be imported into Russia Duty Free. Simply complete the Customer Registration in My Orders which includes uploading a copy of your passport and our customs agents will do the rest.

Remember to keep your passport details and delivery address details up to date in My Orders.

There are some limitations to this duty free allowance.

Only Russian passport holders can import goods using our service.

There is a value limit of 1000 euro per person per month.

There is a weight limit of 10 kg per person per month.

The value of the goods must also include the cost of the delivery.

Goods are for personal use only and not for commercial resale or commercial distribution.

For goods over this amount Duty and VAT is payable.


Duty and VAT:

For goods with a value higher than 1000 euro or those goods not falling into the duty free allowance you will need to pay Duty VAT and an additional Service Fee. Customers will be notified of these duty and clearance costs by e-mail and can also see full information of their additional costs in the My Orders section.


Cost and charges:

For Duty Free shipments there is no extra fee. Your clearance charge has been included in the price of the goods.

For dutiable shipments you will be advised of the duties and additional clearance fees by e-mail. You can also see these charges and additional fees in My Orders. You can pay additional Duty and Service charges securely by bank card in My Orders.


Clearance time:

Goods will depart from origin country as soon as you have completed registration and formalities in My Orders.

Customs Clearance processes are computerised and efficient.

You can follow the status of your shipment in My Orders.

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